Terms of Service

1. The Service

The Service is a platform of analytics-integration tools. The first tool, Marketplace Events, connects to your Atlassian Marketplace vendor account using credentials you supply, syncs your app's licence and transaction data, derives lifecycle events from it (for example trial started, converted, renewed, churned), and delivers those events to analytics destinations you configure — such as Accoil, Segment, PostHog, Amplitude, Mixpanel, or your own HTTP endpoint — using API keys you supply for those destinations.

We may add, change or retire tools and features. Material reductions to a tool you pay for will be communicated in advance where reasonably possible.

2. Accounts and members

• You must provide accurate account information and keep your sign-in credentials confidential. You are responsible for activity under your account.
• Account owners and admins can invite members and set their roles. You are responsible for who you grant access to and what they do with it.
• API tokens act with the access of the user who created them. Treat them as secrets; revoke any token you believe is compromised.

3. Your data and your responsibilities

• You retain all rights to the data you connect to the Service — your Atlassian Marketplace data and anything derived from it. We process it only to provide the Service.
• You confirm you are entitled to connect the Atlassian credentials and Marketplace data you supply, and that your use of the Service complies with your agreements with Atlassian.
• Marketplace data includes information about your customers (licensees). You are the controller of that data; we process it on your instructions. Our handling of it is described in the Privacy Policy.
• You are responsible for the destinations you configure. Events are delivered to whatever endpoint or analytics workspace your configuration names, using the keys you provide — verify both before enabling a connection.

4. Acceptable use

You agree not to:

• use the Service to break the law, or to process data you have no right to process;
• probe, disrupt or overload the Service, or attempt to access other customers' data;
• resell the Service or misrepresent your affiliation with us;
• use the Service to send events to endpoints you do not control or lack permission to send to.

5. Fees and billing

• Some tools or plans are paid. Prices are shown before you subscribe. Payments are processed by Stripe; we do not store your card details.
• Plans may be flat-rate, usage-based (for example, per event delivered), or both. Usage-based charges are metered from your actual use.
• Subscriptions renew automatically until cancelled. You can manage or cancel your subscription from your account's billing page at any time; cancellation takes effect per the plan's billing period.
• If a payment finally fails after Stripe's retries, access to the affected tool may be suspended until payment is resolved. Your data is not deleted by a payment failure.
• Prices may change; changes apply from your next billing period and will be announced in advance.

6. Suspension and termination

• You may stop using the Service at any time and may request deletion of your account and its data.
• We may suspend an account that breaches these terms or creates a security or legal risk. A suspended account is read-only: you can see your data but not change it or sync new data.
• We may terminate accounts for serious or persistent breaches. Where reasonable, we will warn you first and give you a chance to export your data.

7. Third-party services

The Service depends on third parties we do not control: Atlassian (the source of Marketplace data), the analytics destinations you configure, Stripe (payments), and our hosting and email providers. We are not responsible for their availability or for changes they make to their APIs, though we will make reasonable efforts to adapt to such changes.

8. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. Derived events are computed from the data Atlassian provides; we do not warrant that upstream data is complete or correct.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for all claims arising from the Service is limited to the amounts you paid us in the twelve months before the claim arose (or, if you have paid nothing, 100 US dollars). Nothing in these terms excludes liability that cannot be excluded by law.

10. Changes to these terms

We may update these terms. For material changes we will give notice — by email or in the app — before they take effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

11. Governing law and contact

[TODO before launch: governing law and jurisdiction.] Questions about these terms: [TODO before launch: legal contact email address].